Guarantees & Policies

SHOEBACCA purchases are eligible for returns up to 30 days after the original date of purchase. Refunds are for the original purchase price plus any applicable tax. Refunds are issued to the original payment method or store credit.  Items indicated as Final Sale merchandise are sold as-is and do not qualify for returns. Final Sale items include gift cards. Items part of a site-wide sale or promotion are eligible for return unless otherwise stated. Socks and underwear may be returned ONLY if packaging is unopened. All returns must be in unworn condition including the manufacturer's box with original tags. Items returned without the original tags or manufacturer’s box may not qualify for a refund. Returns may only be done in the country of purchase.

We offer free return shipping is free but shipping fees on the original order are not refundable.

Click here to start your easy self-service return. If you have received defective, damaged or incorrect merchandise please contact us.

SHOEBACCA promises to have the best price for any item on our site.  If you find a lower price on an item available in the same brand, color, and size on another qualifying retailer’s website before placing your SHOEBACCA.com order, SHOEBACCA will match the retail prices with standard shipping fees as well as 10% of the price difference. 
 
For example, if an item on our website is $80 and is available on a qualifying retailer’s website at $50 plus $5 standard shipping fee ($55 total selling price), we will price match the total item at $52.50 and provide free standard shipping.
 
When you are ready to place your order, contact us and the Customer Care Team will assist you with placing your order at the adjusted price.
  
We are unable to match prices from auction websites, membership or club websites, outlet websites, non-U.S. based websites, discount websites, third-party markets, and resellers on Amazon.com. We also do not price match other qualifying retailer’s site-wide promotional discounts, coupons, bundle offers, rebates, or mail-in offers.
 
A price match cannot be combined with certain other offers or discounts, is not redeemable for cash, and cannot be applied to gift cards or previous purchases. Applicable sales tax will be added to all orders. Other restrictions may apply.

If you the price of an item you purchased from SHOEBACCA.com within the last 14 days has been reduced, you may contact us to request a refund for the difference. 
 
For example, if you purchase an item on the 5th day of the month from Shoebacca.com for $50 and on the 15th day of the month the price on SHOEBACCA.com is $45 you may request a refund for the difference of $5 as long as the item is still available in the same brand, color, and size. If eligible, you will receive a refund for the difference plus any applicable sales tax. We cannot apply discount codes or site-wide promotions offered after you make a purchase.
  
The price promise refund must be issued to the original payment method used on the initial order.  A price promise cannot be combined with certain other offers or discounts, and cannot be applied to gift cards or shipping costs. Other restrictions may apply.

Shoebacca provides FREE economy shipping on ALL orders within the continental US. Some orders may not qualify for economy shipping due to size or destination. Shoebacca does not ship to international destinations, PO boxes, military APO/FPO addresses, or correctional facilities. Some orders may qualify for expedited shipping at no charge.
 
UPS is our preferred shipping partner. With free shipping, most orders are received within 5 business days. You also have the option to upgrade to standard or express shipping.
 
We strive to ship your order within 1-2 business days. However, during high volume periods this process could take up to 7 business days. 
 
*We are unable to offer Free Shipping to Hawaii, Alaska, Guam, and Puerto Rico.