FAQ

Currently, we do not offer shipping to international destinations.

At this time we do not offer shipping to Military APO/FPO or PO Box addresses.

Yes! Shoebacca offers FREE shipping (economy) on all orders within the
continental US. Keep in mind, some orders may not qualify for economy shipping due to size or destination.

Need it faster? Check out our expedited options under "What are my shipping
options?" in this section, or see options at checkout for final pricing based on your order and destination.

Please note: We do not ship to international
destinations, PO boxes, military APO/FPO addresses, or correctional facilities.

Good news! We offer free shipping on every order, plus expedited options if you need it faster!

Shipping options available at checkout:

• Economy (FREE) - 5 - 8 business days

• Standard ($15.00) - 1 - 2 business days

• Express ($25.00) - 1 business day

See options at checkout for final pricing based on your order and destination.

Orders ship on business days (Monday through Friday) only. Orders placed before noon CST ship that same day. Orders placed after noon CST, on weekends, or during holidays may ship the next business day and delivery times may vary.

For example: An Express order placed Thursday at 2:00 PM CST will ship Friday and arrive the following Monday.

It
depends on the shipping method you select at checkout:

• Economy (FREE) - 5 – 8 business days

• Standard ($15.00) - 1–2 business days

• Express ($25.00) - 1 business day

Our shipping days are Monday through Friday, excluding weekends and holidays. Orders placed before 12pm CST ship the same day; orders placed after 12pm CST ship the next shipping day. For example, an order placed Friday at 3:00 PM CST ships Monday.

Note: Estimated delivery dates during checkout are approximate and not guaranteed. Deliveries to Alaska and Hawaii typically require 10+ business days after shipment due to distance and carrier logistics.

Great news — everything you see on Shoebacca.com is in stock! If you can add an item to your shopping cart, it's available and ready to ship to you. No guessing needed!

Hang tight - your order is on its way! We partner with UPS, FedEx, USPS, and DHL to get your order to your door. The carrier for your order is selected based on your shipping method, package size, and destination.

Once your order ships, you'll receive a shipping confirmation email with your tracking number and carrier information.

Want more control over your delivery? Sign up for your carrier's free delivery manager to make changes to your delivery, such as delivery time, delivery date, hold for pickup, delivery instructions, and more:

• UPS: UPS My Choice

• FedEx: FedEx Delivery Manager

• USPS: USPS Informed Delivery

• DHL: DHL On Demand Delivery

Note: If you are a Gmail user, please check your Promotions tab, where your shipping confirmation email may have landed.

Sales tax on your order is based on the state and local rates of your delivery address, and is calculated automatically at checkout — you'll always see the exact amount before completing your purchase!

A few helpful things to know:

• Most states apply sales tax to footwear, clothing, and accessories, including:AL, AZ, AR, CA, CO, CT, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MI, MS, MO, NE, NV, NM, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WA, WV, WI, WY, and DC.

• Some states don't charge sales tax at all (AK, DE, MT, NH, OR), and others fully or partially exempt clothing and footwear (MA, MN, NJ, NY, PA, RI, VT). In these cases, accessories may still be taxable.

• No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.

We'll keep you in the loop every step of the way! You'll receive email notifications with tracking updates as your order makes its way to you.

Want to check anytime? Log in to your account at shoebacca.com and visit "Order History" to see your order status.

Note: If you are a Gmail user, please check your Promotions tab, where your order and tracking emails may have landed.

Adding items to an order after it has been placed is not available at this time. But no worries — since we offer free shipping on every order, you can place a new order for the additional item(s) without any extra shipping cost!

If you'd like to cancel your original order instead, act fast — see "How do I change or cancel my order?" for details, as cancellations are time-sensitive.

Need to make a change? At this time, orders cannot be modified after they are placed - but if you act fast, our Customer Service team may be able to cancel your order so you can place a new one just the way you want it. The cancellation window is short, about 30 minutes after placing your order, as some orders can ship the same day!

Before you contact us:

1. Verify your current order status. Check your order confirmation email or order confirmation page on your account at shoebacca.com. Gmail users: check your Promotions tab if you cannot locate your confirmation email.

2. If your order has not yet shipped, call our customer service team immediately at 1-888-446-1788.

Please keep in mind:

• Most Shoebacca orders ship within 2 business days (Monday–Friday).

If your order has already shipped:

Unfortunately cancellations are no longer possible once an order has shipped. If you'd like to return your item after delivery, simply follow our automated return process from your account page on shoebacca.com or order confirmation email!

We do not offer gift wrap services at this time.

Yes! You choose your shipping speed at checkout. We offer free Economy shipping on every order, plus faster paid options if you need it sooner. You'll see all speeds and final pricing at checkout, based on your order and destination.

Please note: your shipping method is selected at checkout and can't be changed or upgraded once your order is placed. For speeds and cutoff times, see 'What are my shipping options

You can return your item within 30 days of the original purchase date. Returns must be unworn and undamaged to receive a full refund via the original form of payment. Socks and underwear are eligible for return ONLY if packaging is unopened. Returns can only be done in the country of purchase.
 
Return Shipping: We offer free return shipping, but shipping fees on the original order are not refundable.
 
Final Sale items cannot be returned or exchanged. Final Sale items include gift cards and other items tagged as final sale on our website.
 
Please note that it typically takes about 5 to 10 business days for your return to arrive at our fulfillment center and be processed for a refund. Once we receive your qualifying return and approve your refund, Shoebacca will credit your original method of payment. Please allow 7 to 14 business days for the refund to appear in your original method of payment. Keep in mind, some banks post credits at the end of a billing cycle, so it may take a little longer depending on your banking institution. Some customers may qualify for rapid refunds

While we do not offer exchanges at this time, returns are welcome! You can return your item(s) within 30 days of the original purchase date. Original item(s) must be unworn and undamaged. Once your return is started, placea new order for the size or style you'd like.

The fastest way to start your return is through our returns portal at shoebacca.com/apps/returns or from your account page on shoebacca.com.

Returning is quick and easy! You have two convenient ways to start your return:

Option 1 — Returns Portal (without a Shoebacca account): Visit our returns portal at shoebacca.com/apps/returns
and enter your email and order number.

Option 2 — Your Shoebacca Account (with a Shoebacca account): Log in to your account at shoebacca.com and
click "Return" next to the order with the item you are returning.

Then, complete your return:

1. Select "Return Item" and your refund method, then click "Submit Return."

2. Print your return label, attach it to the package, and drop it off at any UPS location.

Shoes make great gifts! But we also understand not everything fits just right, so we've made returning a gift simple.

How to return your gift:

1. Visit our returns portal at shoebacca.com/apps/returns.

2 Click "Return a Gift" at the bottom of the page.

3. Enter the order number and email address from the order.

4. Choose the item(s) and the reason for your return.

5. Print your return label, attach it to the package, and drop it off at any UPS location.

Once your return is processed, you'll receive a store credit to use on anything you'd like at shoebacca.com!

Hang tight, your refund is on its way! Once your return shows as delivered to our fulfillment center, it takes up to 3 business days to process, and you'll get a refund notification email when it's done. After that email, please allow 7 to 14 business days for the refund to appear on your original payment method. If it takes a little longer, no worries, depending on your bank it can take a full billing cycle to show.

Absolutely! Shoebacca.com is a secure website, you can confirm this by the padlock symbol next to our web address in your browser. All your information, including passwords and payment details, is encrypted and protected when entered on our site, so you can shop with confidence!

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also check out using PayPal, Shop Pay, and Venmo! Additionally, you can pay using your Shoebacca store credit or Shoebacca gift cards.

Looking for installment payment options? These may be offered through your PayPal, Shop Pay, or Venmo accounts — see available options at checkout when paying with those payment methods.

Note:
Shoebacca is unable to see or manage the installment options offered through PayPal, Shop Pay, or Venmo. If you need assistance with those services, please contact them directly.

Installment payment options may be offered through your PayPal, Shop Pay, or Venmo accounts, see available options at checkout when paying with those payment methods.

A quick tip: When paying with PayPal, Shop Pay, or Venmo, make sure the shipping address saved on those platforms is up to date, as it may be applied to your order at checkout. Always review your shipping address before completing your purchase!

Note: Shoebacca is unable to see or manage the installment options offered through PayPal, Shop Pay, or Venmo. If you need assistance with those services, please contact them directly.

Shop Pay is a fast checkout service provided by Shop (Shopify), not by Shoebacca, and it securely saves your payment and shipping details for quick checkout across many stores. Because your Shop Pay profile is managed by Shop, we're unable to edit or remove that information on our end. To update or remove your saved details, manage your Shop Pay account through the Shop app or at shop.app.

Good news, it's completely free to join! The Shoebacca Rewards Program lets you earn points every time you shop while logged into your account, and turn those points into eligible rewards at checkout. As you earn more points, you'll move up through our membership tiers and unlock extra perks along the way. Check out “What are the Rewards tiers, and what perks do I get at each level?” below for the full details on benefits at each level.

Joining takes seconds and there's nothing extra to sign up for. Just create a free account (or log in if you already have one) on our Rewards page, and you're automatically enrolled as a Fan member.

There are lots of easy ways to rack up points:

•       Make a purchase — 1 point per $1 spent

•       New Member Reward (Sign Up) — 25 points

•       Follow us on Instagram — 5 points

•       Follow us on TikTok — 5 points

•       Like us on Facebook — 5 points

•       Leave a product review — 100 points

•       Add a photo to your review — 25 points

•       Add a video to your review — 25 points

•       Birthday reward — 100+ points, depending on your tier — see “What are the Rewards tiers, and what perks do I get at each level?” below

•       Refer a friend — 500 points once they complete a qualifying purchase — see “Does Shoebacca have a referral program?” below

Note: A few things don't count toward purchase points: taxes, shipping charges, gift card purchases, and any amount covered by a reward or discount. You'll need to be logged into your account at checkout for purchase points to apply. Points can also take up to 21 days to post to your account, so don't worry if they don't show up right away. A minimum purchase of $100 is required to redeem rewards.

You'll move up automatically once you reach each tier's points threshold, based on points earned within the calendar year. Every tier keeps all the perks from the tier before it and adds more on top:

•       Fan (0 points, automatic upon joining): free shipping and returns.

•       Super Fan (100+ points): Everything above, plus 1 point per $1 spent, a 60-day return window, and a $5 birthday reward.

•       Mega Fan (500+ points): Everything above, plus a $10 birthday reward and two double-point bonus days per year.

•       Ultimate Fan (750+ points): Everything above, plus a $15 birthday reward, early access to exclusive offers, and a 365-day return window.
You can check your current tier and points balance anytime on your Rewards page.

Note: Since points can take up to 21 days to post, keep that in mind if you're tracking your progress toward the next tier.

It's automatic, no code needed! Redeem 100 points for $5 off, or 200 points for $10 off; your reward applies right at checkout once you have enough points. Just remember, points can take up to 21 days to post before they're available to redeem.

Important: A minimum purchase of $100 is required to redeem a reward, and members can redeem up to 20 rewards per calendar year.

Yes, points expire 1 year from the date they were earned, so it's worth checking in on your balance and using them before they're gone.

Points typically post to your account within 21 days of completing the qualifying purchase or action. If you return an item, any points you earned from that purchase will be removed from your account.

Yes! Refer a friend and you'll both come out ahead. Share your link, and when your friend makes a purchase of at least $100, they'll get $20 off automatically at checkout. Once they complete that qualifying order, you'll earn 500 points as a thank-you.

Yes! New customers who sign up for our marketing emails through our website receive a $10 off $60 welcome offer. Your code will arrive in your second welcome email after signing up.

We also run promotions frequently, so visit our website often and check the homepage banner for the latest offers. Subscribe to our email list so you never miss out, our emails come from Shoebacca@notify.shoebacca.com. Gmail users, be sure to check your Promotions tab as they may land there.

Remember: We always offer free shipping and free returns, no coupon code needed!

Yes! If you find a lower price on the same item (same brand, style, color, size, and width) at another qualifying retailer, we'll
match it — and credit you 110% of the difference in delivered price.

How to request a price match:

Price match requests are accepted via email only. Send your request to PriceMatch@Shoebacca.com
within 14 days of your purchase and include:

1. Your order number
2. A link to the lower-priced, in-stock item

Once verified, we'll issue a credit to the original payment method used for your purchase.

To qualify, the comparison item must be:

• Currently in stock and available for purchase in the same style, color, size, and width.

• New condition (used or counterfeit products do not qualify).

• Advertised on a valid U.S. internet retailer's website at the time of verification. Shipping charges are included in the final price comparison.

Please note:
We do not price match auction sites or membership clubs (such as eBay or Sam's Club), or manufacturer/outside promotions, specials, Buy-One-Get-One offers, or coupons. Refunds are issued to the original payment method, up to the original payment amount. We reserve the right to deny claims if the policy is being abused

Yes! If an item you purchased on Shoebacca.com drops in price within 14 calendar days of your purchase, call our Customer Service team at 1-888-446-1788 to request a partial refund for the difference.

Please note:

· The partial refund will be issued to the same payment method used to place the original order.

· A price guarantee cannot be combined with certain other offers or discounts and cannot be applied to gift cards or
shipping costs. Other restrictions may apply.

Yes! We offer digital gift cards (eGift cards), available here: https://www.shoebacca.com/products/shoebacca-e-gift-card. They make a great gift and can be sent instantly by email, perfect for any occasion or a last-minute surprise.

Note: We don't currently offer physical gift cards or paper gift certificates. eGift cards are final sale, they can't be returned or refunded.

No. We do not do back orders. If an item is out of stock the Shoebacca Customer Care Team will notify you as soon as possible.

No. Currently, we have a 'virtual' catalog. To ensure that our customers have access to the most current styles, prices, sizes, and overall selection, we do not publish a catalog that you may purchase directly from us. Plus, with all the styles that we carry, a catalog would be as big as a phone book! If there is a particular shoe or style of shoe that you are interested in, please feel free to contact us and we will be
happy to help you locate it.

For security purposes, updates like this are handled by our Customer Service team. Please give us a call at 888-446-1788 and we'll verify your identity and update your account. Our hours are Monday to Friday, 7:00 AM to 7:00 PM CST, and Saturday, 9:00 AM to 5:30 PM CST. We're closed on Sunday.

Unsubscribing from our marketing list is easy! You can click “unsubscribe” in any email you receive from us. The link to unsubscribe can be found in the bottom portion of any Shoebacca email. Please allow 7 business days for the unsubscribe request to be processed. You may
continue receiving marketing emails during this time.

Unsubscribing from marketing emails will not impact order related communication. You will continue to receive any emails related to orders, returns, and refunds.