Guarantees & Policies

We want you to feel completely happy with every purchase. We stand behind our goods and the top brand we source them from, and want customers to be satisfied with them. We'll always do our best to take care of our customers, and for this reason, we offer free returns, including a prepaid return label. Here's how returns work:

●      Returns are accepted within 30 days of your purchase date
●      We apply refunds based on the customer's selection: original method of payment or store credit, at the price paid
●      Merchandise must be unworn, unwashed, undamaged, and in resellable condition, with original tags and manufacturer's box included when applicable
●      Socks, underwear, swimwear, hats, and headbands are final sale and cannot be returned
●      Returns must be initiated through our returns portal at shoebacca.com/apps/returns, or from your Shoebacca account
●      Print your return label and attach it securely to the outside of your box, not to the item(s) themselves. Please ensure your box is well packaged before dropping it off.
●      Returns must be dropped off at an eligible UPS location; UPS pickup for returns is not available
●      eGift cards are final sale
●      Items marked as final sale cannot be returned

Additional Information

Once your return is dropped off, it takes 5–10 business days to arrive at our fulfillment center. Once received, please allow up to 3 business days for processing, and 7–14 business days after that for your refund to appear, depending on your bank's billing cycle.
Non-receipt, damaged, incorrect, and defective item claims require photo proof at the time of submission, and all return conditions above still apply.

Shoebacca reserves the right, at its sole discretion, to determine if returned merchandise is in resellable condition.

Found it for less somewhere else? We'll match it, plus take an extra 10% off the difference. If you find a lower price on the same item (same brand, color, and size) at a qualifying U.S.-based retailer's website before placing your order, contact our Customer Service team only by phone or live chat during business hours. You'll be asked to provide the retailer's name, the product link, and the current price so we can verify and apply the match.

For example, if our price is $120 and a qualifying retailer offers the same item for $100, we match their $100 and take an extra 10% off the $20 difference ($2), for a final price of $98, plus free shipping.

Exclusions
We're unable to match prices from:
●      Auction websites
●      Non-U.S. websites
●      Prices resulting from a coupon, bundle, or rebate
●      Purchases made using points or rewards

Restrictions
A price match cannot be combined with other offers or Shoebacca coupons, cannot be applied to gift cards, and cannot be applied to past purchases.

Found a lower price on something you already bought from Shoebacca.com? If the price of your item drops on Shoebacca.com within 7 calendar days of your purchase, contact us to request a refund for the difference.
 
For example, if you buy an item on Shoebacca.com for $50 and the price drops to $45 within 7 days, you can request a refund for the $5 difference, plus any applicable sales tax, as long as the item is still available in the same brand, color, and size.

Exclusions: Personal discount codes (such as a welcome offer, birthday reward, or referral code) cannot be retroactively applied to a past purchase for a refund.

Restrictions: Refunds are issued to the original payment method only, cannot be combined with other offers or discounts, and cannot be applied to gift cards or shipping costs.