Frequently Asked Questions

How do I return a purchase?

For returns, go to Shoebacca.com, log into your account from the top menu and select the order containing the item(s) you wish to return. Select the item you want to return and submit a return request. You’ll be provided with a prepaid return label. Print it and return your item. If you don’t have an account, you can initiate your return request by looking up your order under “My account — Track order”, using your order ID, billing last name, and email. Your order ID can be found in your order confirmation email or on the shipping label on the box. If you can’t find your order ID, please contact our Customer Service Department by phone at 1-888-446-1788 Monday to Friday from 6:30 AM to 9 PM CST and Saturday/Sunday from 7 AM to 6 PM or via email at CS@Shoebacca.com. Further details can be found on our 365-Day Return Policy page.

Can I exchange an item that doesn’t fit?

We do not offer exchanges at Shoebacca.com. If you happen to find an alternative product, please follow the return instructions and place a new order.

How long does it take to get my refund?

Usually, refunds process within 2-3 business days after your return is received. Once the refund is initiated, we will send you an email notification.

Do you ship outside of the United States?

Currently, we do not offer shipping to International destinations.

Do you ship to Military APO & FPO or PO Box addresses?

Unfortunately, at this time we do not offer shipping to Military APO & FPO or PO Box addresses.

How much does shipping cost?
Standard Shipping (3-7 business days) is always FREE and eligible on all orders! If you wish to receive your item faster, you can purchase Ground Shipping (3-5 business days), 2nd Day Shipping (2 business days), or Overnight Shipping (1 business day when ordered by 10 AM CST). Weekends and Holidays are excluded.

How long will it take me to receive my order?

Shipping times may vary depending on your location and the time of year. If you selected free standard shipping, you can expect to receive your order 5-7 business days after the order been processed and shipped.

Can I add another item to my order after it has been submitted?

< Once you have placed your order, you will not be able to make any adjustments. Please contact customer service immediately by phone at 1-888-446-1788 or via email at CS@Shoebacca.com if you need to change or cancel your order.

How do I change or cancel my order?

< Please contact customer service immediately if you need to change or cancel your order. Some orders may ship the same day. We cannot adjust orders that have already shipped. In this instance, once you receive the order, initiate the return request by logging into your Shoebacca.com account or looking up your order on Shoebacca.com under “Account — Track your order”.

What forms of payment do you accept?

We accept major credit cards and PayPal.

How do I check the status of my order?

After your order is shipped, you will receive a shipping confirmation email including a tracking number. For order details, please log into your account at Shoebacca.com. Once logged in, you will be able to check the status of your order along with any tracking numbers. If you do not have an account, you can look up your order at Shoebacca.com under “My account — Track order”, using your order ID, billing last name, and email. Your order ID can be found in your order confirmation email or on the shipping label on the box. If you can’t find your order ID, please contact our Customer Service Department by phone at 1-888-446-1788 or via email at CS@Shoebacca.com.

How do I unsubscribe from your mailing list?

< Unsubscribing from our mailing list is easy! You can click “unsubscribe” in any email you receive from us. The link to unsubscribe can be found in the bottom portion of any Shoebacca email. If you unsubscribe and have an order or return pending, you will continue to receive communication about this order or return, such as but not limited to emails about shipping, delivery, satisfaction with the product, return status, and information about your refund.

Will I have to pay taxes with my order?

The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. For example, if you live in a state that does not impose a sales tax, you may still see the tax calculated on your order if shipped to another state. Moreover, the tax rates applied to your order may also be different for a variety of reasons, such as a shipment to a residential home versus a business address. No tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax. 

Items sold by Shoebacca.com and its affiliates that are shipped to destinations in the following states may be subject to tax: 

AL, AR, CA, CO, CT, DC, GA, IA, IL, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, WA, WI, WV.

Is it safe to use my credit card on Shoebacca.com?

Yes! Shoebacca.com is a secure website. This is indicated through the padlock symbol you can see next to our web address. If you’d like to understand more about how your information, like passwords or credit card numbers, is private when entered on our website, learn more here.

How do I know if an item is in stock?

Everything shown on Shoebacca.com is in stock! If you can place an item in your shopping cart, it is in stock and available for purchase.
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