At SHOEBACCA, we strive to process and ship every order within 1-2 business days. However, during high volume times such as holidays, this process could take up to 2-3 business days.
SHOEBACCA offers free standard shipping on all orders within the continental United States. You can expect to receive your order within 5-7 business days after it has been processed.
Ground shipping is not available to Alaska and Hawaii.
We want you to feel happy and secure about shopping with SHOEBACCA. In the event that you are not completely satisfied with your purchase you may return your merchandise in unworn condition, in the manufacturer’s box with original tags.
365 Return Policy
SHOEBACCA purchases are eligible for return up to 365 days after the original date of purchase. You will be refunded the original purchase price plus any applicable tax. Refunds on shipping cost are not eligible for refunds.
If the item is defective or if the customer received the incorrect item, we will happily provide a prepaid return label.
All orders over $50 qualify for free returns. For orders under $50, the customer is responsible for return shipping charges.
How to Return Your Merchandise
SHOEBACCA.COM WEBSITE RETURNS
Log into your account at SHOEBACCA.COM.
Go to My Account.
Locate the order and item you wish to return.
Simply follow the return instructions from our website!
Credit Card Returns:
Refunds are eligible to the original form of payment within 90 days of purchase.
Refunds are eligible within 60 days of purchase.
Terms & Conditions:
Refunds are issued to the original form of payment.
Any refunds exceeding the Credit Card or Paypal allowable time limit will be issued in the form of a check. In this instance, please allow 3-4 weeks to receive your refund check.
Most electronic refunds will post to your account within 2-5 business days, depending on the financial institution.
Shoebacca does not process item exchanges. Should you find an alternative product, please follow the return instructions and place a new order for the product desired.