Shoebacca purchases are eligible for returns for up 365 days after the original date of purchase for a refund. You will be refunded the original purchase price plus any applicable tax. If at the time of the original purchase your order exceeded $50 and qualified you for our free shipping offer you are entitled to free return shipping. If the original order value was under $50 customer is responsible for return shipping charges. We will gladly refund your shipping if the item was defective or the wrong item was shipped.
If you did purchase directly from the Shoebacca website, then you should log into your Shoebacca account and go to My Account and find the order and item you would like to submit a return for. Then simply follow the return instructions from our website.
For returns received within 90 days of purchase refunds will be issued to the form of payment used on the original order.
For returns received after 90 days of purchase refunds will be issued in the form of a check from our corporate office.
Most refunds will post to your account within 2-5 business days however some banks can take up to 4 weeks to post the refund.
PayPal refunds that are returned more than 60 days from the date of purchase will be issued a check. Please allow 3-4 weeks to receive your check in the mail.
If you need a different item, color, or size, please go ahead and place a new order to ensure the item you want doesn't sell out before your refund has been issued.