We want you to feel happy and secure about shopping with In the event that you aren't completely satisfied with your purchase, you can return your merchandise in unworn condition including manufacturer's box with original tags.
365 Day Returns Policy
Shoebacca purchases are eligible for returns for up to 365 days after original date of purchase for a refund. You will be refunded the original purchase price plus any applicable tax. If at the time of the original purchase your order exceeded $50 and qualified for our free shipping offer, you are entitled to free return shipping. If the original order value was under $50, the customer is responsible for return shipping charges.

Return Instructions
If you did purchase directly from the Shoebacca website, then you should log into your Shoebacca account and go to My Account and find the order and item you would like to submit a return for. Then simply follow the return instructions from our website.

Free Return Shipping

If your total order was $50 or greater, return shipping is FREE. Please contact our customer service department and they will send you shipping label.

Shoebacca Customer Service:

Phone: (888) 446-1788 (7am - 5pm CT Mon-Fri)


Standard Refunds
  • For returns received within 90 days of purchase refunds will be issued to the form of payment used on the original order.
  • For returns received after 90 days of purchase refunds will be issued in the form of a check from our corporate office.
  • Most refunds will post to your account within 2-5 business days however some banks can take up to 4 weeks to post the refund.
  • PayPal refunds that are returned more than 60 days from the date of purchase will be issued a check. Please allow 3-4 weeks to receive your check in the mail.
Shoebacca does not process item exchanges. Should you find an alternative product, please follow the return instructions and place a new order for the product desired.
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