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We strive to have the best customer service online. With our 110% price match guarantee, free shipping both ways, and 365 return policy, it is easy to see why SHOEBACCA.com is one of world's fastest growing online shoe companies. We get tons of customer feedback every day and we wanted to show a few of highlights of how our dedication to customer service has helped shape a great shopping experience for our customers.
"Thank you. I received the puma slip-ons today and I love the look and they are very comfortable thanks! I have been passing the word off about your company to friends and letting them know you should have about any type shoes they need. Thanks for great service."
- Cathy L.
"Great quick service. Shoes fit perfectly. Easy website"
- Trent A.
"My son was thrilled to get them, I was thrilled to get such a good deal! Very fast shipping as well. I always check around for the best price, and I highly recommend shopping with ShoeBacca for their prices, customer service, quality, top brands, and special deals."
- Greg H.
"I want to thank you for the fast service I received from you all. I will indeed tell family and friends about your site!"
- Kathleen B.
"I am very satisfied with the product I ordered, I totally love my Vall peep toe wedges by Betsey Johnson. They fit big, so I got 1 size smaller than what I usually get and it's perfect. My package was shipped very fast through International Checkout as I live in the tropics. The shipping cost was not too high at all in comparison! I can highly recommend ShoeBacca and will definitely order from this store again. I have found that all is perfect and the service is great too! I am a seasoned internet shopper and am happy to know of another good and reliable source for shoes. They did not have my size at Zappos and Betsey Johnson.com has overpriced international shipping, so I tried out this place. I live on a tropical island and my package was a neatly wrapped shoe box. It arrived just fine, the box intact and who knows where it was flown to, before arriving to my door. Miami and Paraguay probably! So it was probably on a few different airports, handled by many different people and still it is fine! I actually like the fact that it was not packed in a big box and wrapped in plastic and bubbles as I am kind of a tree hugger and I like less trash! This made me extra happy!!!!! All is good and I am very satisfied!!!!"
- Rosa E.
"Never have I had such great service. The shoes were delivered in three days with no shipping which was wonderful. Not only that I have been wearing the shoes almost every day. They are more than driving shoes they walk great as well. When I need another pair of shoes I will look at SHOEBACCA.com first. Thanks for wonderful service."
- Rebecca T.
"Thank you for excellent customer service! I had my shoes in about 3 days. Your website was easy to use and the only business that took my groupon without any hassle. Thanks again you guys rock!"
- Nicole D.
"Thank you so much!!!! You guys are great!!! I've never dealt with such a caring, quick, eager to help company! I look forward to making many more purchases from you guys!!"
- Randee P.
"In an era where customer service is hit or miss, shoebacca.com must have some secret happy environment. Not only was my order processed, shipped, returned (too small and free shipping!), and credited accurately, the customer service representatives that I spoke with were very polite, helpful, and pleasant. It really makes a difference and I will definitely be shopping here again. Thanks!"
- Lisa S.
"I love Shoebacca service. They're responding so fast at my suggestions & questions. I posted my questions in their facebook page and received thorough feedback. I asked about Nike Air Rift, that the rubber bands seemed too tight to me. Nike Air Rift is not widely available on websites but somehow Shoebacca has a vast choice of colors. They confirmed that the bands are running short even had a couple of their workers trying on the shoes for me. WOW! NOW that's what I call a great customer service! Live chat is amazing and can't beat free shipping both ways! My only regret is that I don't have enough resources to keep buying shoes. LOL. You won't regret buying from this website!"
- Kharisma R.S.
"Prior to buying anything from you, I did some research. You guys have a Mardi Gras video of your street team wearing those green morphsuits. I thought that was hilarious and am happy that you're all a good group of people who do like to have fun, while at the same time, running a business. The day I received my item I had to exchange it because it was too small. It took some time for you guys to respond with an email or call because I had to wait to get the original pair shipped back, so I called you guys. The lady I spoke with (I think Jessica, but not 100%), was very kind and told me my new pair of Sanuks was shipped out just a few hours prior to my call and that I would be getting emails with tracking numbers. She even provided a verbal tracking number over the phone, if I wanted to check it's status before getting the emails. Low and behold, I am wearing my new shoes as I'm typing this and could not be more pleased. Not only are your videos awesome, but I also LOVE the fact that you do free shipping both ways. These are the reasons you earned my business and I hope to buy from you again."
- Konrad W.
"I saw this site mentioned on one of the blogs I read so I jumped on over to see what the hype was all about. The site was easy to use. I found some Pumas I'd been looking for at an unheard of price! THANKS SHOEBACCA! I've been telling all my friends and family to check you out."
- Robby D.
"My son was looking for a particular style of Vans that we thought was discontinued. They were not even available on the Vans website. I found Shoebacca.com and the shoe style he was looking for, purchased them, rec'd them and my son loves them. Thank you, my search is over. I will tell everyone about your site."
- Bea K.
"Shoebacca.com offered me a top notch shopping experience, I was looking everywhere for a pair of Supra shoes, no place had them, then i discovered shoebacca, not only did they have the shoes but they had the lowest price. The live chat is amazing to help you with problems and questions about your order. I also loved the fact that they shipped the shoes with an extra box so that your shoe box isnt damaged during shipping.Thanks shoebacca.com for the awesome online shopping experience."
- Nick S.
"Shoebacca.com is definitely on my favorites list. My last two pairs of shoes were bought off of the site, and I received them very quickly. I visit daily to see the shoe-of-the-day special. There always seems to be new products and the pricing is very competitive!"
- Callie B.
"I don't like SHOEBACCA.com; I love SHOEBACCA.com! I have been thrilled with not only the outstanding selection of name brand shoes, but also with the ease of use of the website. It allows me the opportunity to whittle down my choices not only by type or brand, but size availability as well. The hardest part was making up my mind! The selections and deals are great but the shipping time (free, no less!) is even better. I got my shoes the next day! I love the availability of online customer service that can handle an issue or a question immediately! Great job!"
- G.M. of Mecca
"I hate going out to shop. It's just not my thing. On the other hand, I hate spending extra money. With SHOEBACCA.com's free ground shipping, I saved off the bat and found some really cool, unique shoes. I'm definitely a customer for life!"
- Cole W.
Got something to say?
Let us know how we are doing. Email us at firstname.lastname@example.org. If we publish your SHOEBACCA.com experience, you'll receive a $10 credit towards your next order of $50 or more. It's our way of saying thanks for sharing. Do you know of something that we can be doing better? We are interesting in hearing that as well. We'll respond to your emails directly and let you know what we are doing or how we can resolve it for you. That's our promise to you. And that's why we are "your SOLE mate"!