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International Shipping Policy

How it works

Simply add the items you wish to purchase to the cart. When you are ready to place your order simply click on the My Cart icon found at the top right of any page. Proceed to checkout where you can either log in, if you've previously purchased from us, or check out as a new customer by following the prompts. The prices you see are displayed in your local currency. If you wish to view in another foreign currency choose one of many currencies found under the Currency menu on the upper right corner of any page. You will have the opportunity to select your country of destination and preferred payment option during checkout.

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Shipping Rates

Shoebacca.com has partnered with I-Parcel to provide you with fast and reliable shipping. Your shipping rate will depend on three variables: 1) the country you ship to 2) The type of product you order and 3) the total weight of your order. I-Parcel will calculate any applicable import duties and taxes during checkout and collect them on behalf of your government (you will owe nothing when your order is delivered. To receive accurate shipping rates for your order we encourage you to start the checkout process and provide us with your shipping address.

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Delivery Times

Delivery times vary by country and location. Normally orders shipping to major population areas you can expect the package to arrive in 7 – 10 days.

Countries We Ship To

Asia

China
Hong Kong
India
Indonesia
Japan
Korea, Republic of
Malaysia
Nepal
Philippines
Singapore
Sri Lanka
Taiwan, Province of China
Thailand

Australia

All Regions

Middle East

Bahrain
Brunei Darussalam
Egypt
Israel
Kuwait
Oman
Pakistan
Qatar
Saudi Arabia
United Arab Emirates

Africa

Kenya
South Africa

Europe

Andorra
Austria
Belgium
Bulgari
Cypress
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Holy See
Hungary
Iceland
Ireland
Isle of Man
Italy
Kazakhstan
Latvia
Lichtenstein
Lithuania
Luxembourg
Malta
Monaco
Netherlands
New Zealand
Norway
Poland
Portugal
Romania
Russian Federation
Slovakia
Slovenia
Spain
Sweden
Switzerland
Turkey
Ukraine
United Kingdom

Caribbean

Anguilla
Antigua and Baruda
Barbados
Bermuda
Dominica
Domincan Republic
Granada
Guadeloupe
Haiti
Jamaica
Martinique
Montserrat
Saint Barthelemy
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Vincent and the Grenadines
Trinidad and Tobago
Virgin Islands, British

South America

Bolivia, Plurinational State of
Brazil
Chili
Columbia
Ecuador
Guyana
Peru
Venezuela, Bolivarian Republic of

Central America

Belize
Costa Rica
El Salvador
Guatemala
Honduras
Mexican
Nicaragua
Panama
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Duties & Taxes

Duty, customs tariffs and VAT are set by the local government and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary based on the product ordered and the specific rates set by the local government. With i-Parcel DDP (Delivered Duties Paid) we will collect the amount of any applicable import duties and taxes during checkout on behalf of the local government. You will owe nothing when your order is delivered.
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Insurance

If your package is lost or damaged, you will be reimbursed for the value of your order up to $100. For a nominal charge those who wish to purchase additional insurance can do so during the checkout process.
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Returns

If, for any reason, you are not satisfied with any part of your purchase you can return your purchase for a refund for the merchandise only. Shipping charges will not be funded. We do not refund return shipping fees to the United States or offer exchanges on international orders. We will accept returns for up to 30 days from the date merchandise is delivered. Items returned must be sent back new and unworn, with store tags attached. When returning your purchase please place the shoes inside of the manufacturer's shoebox, then inside of a separate shipping box. Please do not write on the manufacturer's shoebox, tape it closed, or use it as a shipping box. Footwear returns will not be accepted unless both the shoes and shoebox are undamaged. To send an item back to us, please enclose the Shoebacca.com invoice, which arrived with your package. You may use any shipper you like, but we recommend purchasing tracking and insurance, as Shoebacca.com cannot be responsible for lost return shipments. Mail your package to:  Shoebacca.com Returns Department 2205 East Pioneer Dr Irving, TX. 75061 Once we receive your return package, please allow 1-2 weeks for processing. We will send you an email notification when your refund has been processed. Your refund will be issued according to the payment method you selected for the original order. Shoebacca.com can refund you only for the merchandise returned. We are unable to refund any duties, tariffs, taxes, or shipping fees that were paid at any point during the online checkout or delivery of your order. You may be entitled to a refund of duties, tariffs, or taxes from your local government upon return of the merchandise to us in the United States. If you need proof of return, or help locating the proper customs authority in your country, feel free to contact us for assistance. If you should refuse delivery on your Shoebacca.com order, or if your package is deemed undeliverable for any reason, it will be returned to us in the United States. In such a case, you will be responsible for all fees and costs associated with the return package.
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Payment Options


We accept a few different payment options from international customers, including Union Pay, American Express, Diners, Maestro International, Master Card and Visa. Not all methods of payment are accepted in every country and only those which apply to the customer’s respective country will be displayed at checkout. The final amount charged by your financial institution may vary slightly from what is displayed due to variations in exchange rates at the time your order is processed. Some banks and/or credit cards may charge additional conversions fees at their discretion.

Product Related Questions

For any questions regarding products sold on Shoebacca.com you can contact our customer service department at contact us

Non Product Related Questions

For any non-product related questions or concerns regarding Shoebacca.com International Orders with services provided by i-parcel, i-parcel offers 24/7 Customer Service 365 days a year and can be contact via email at trackmyparcel@i-parcel.com
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Restrictions

Due to various distribution and transportation restrictions we are unable to ship the following items to international customers: all New Balance, Nike, The North Face, and Timberland product. Please refer to the product page of the items that interest you for any additional restrictions. To guarantee timely customs clearance, Shoebacca.com reserves the right to restrict or delay the processing of any international order exceeding $1,000 USD. If you place an order greater than $1,000 USD, a customer service representative may contact you to determine which items you would like to cancel from your order.
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