Customer Service 888-446-1788 7am-5pm cst m-f

Shipping

SHOEBACCA makes every effort to ship your order the same or next business day. However, during peak seasons when we experience unusually heavy volume orders may be delayed up to two business days.

SHOEBACCA offers free standard shipping on orders $75 or more that are shipped within the continental U.S. For orders less than $75 there is a flat rate charge of $7.95. You can upgrade your order to 2nd day air for and additional $12 for the first item plus $6 for each additional item on that order.

Ground shipping is not available to Alaska and Hawaii - 2-day rates will automatically be applied on orders being shipped to Alaska and Hawaii.

Orders that are placed after 12 Noon CST may ship as soon as the next business day. Any order that requires additional verification for approval may take up to 2 business days before final processing/shipment.

We currently do not ship to P.O. Boxes, APO, or FPO addresses.

Returns

We want you to feel happy and secure about shopping with SHOEBACCA.com. In the event that you aren't completely satisfied with your purchase, you can return your merchandise in unworn condition including manufacturer's box with original tags.

365 Day Returns Policy
Shoebacca purchases are eligible for returns free of charge for up 365 days after the original date of purchase for a refund. You will be refunded the original purchase price plus applicable tax minus any shipping charges. We will gladly refund your shipping if the item was defective or the wrong item was shipped.

Return Instructions
If you did purchase directly from the Shoebacca website, then you should log into your Shoebacca account and go to My Account and find the order and item you would like to submit a return for. Then simply follow the return instructions from our website.

Standard Refunds
  • Refunds can only be issued to the form of payment used on the original order.
  • Most refunds will post to your account within 2-5 business days however some banks can take up to 4 weeks to post the refund.
  • PayPal refunds that are returned more than 60 days from the date of purchase will be issued a check. Please allow 3-4 weeks to receive your check in the mail.
Standard Exchanges
If you need a different item, color, or size, please go ahead and place a new order to ensure the item you want doesn't sell out before your refund has been issued.