Customer Service 888-446-1788 7am-5pm cst m-f

Frequently Asked Questions

  • How do I return or exchange my purchase?
    Simply go to the My Account link and log into your SHOEBACCA account. Once you have located your order, select the item you wish to return, submit your request, and follow the instructions provided. If you need a different item, color, or size, please go ahead and place a new order to ensure the item you want doesn’t sell out before your refund has been issued. For further details, feel free to visit our RETURNS page.
  • How long does it take to get my refund?
    Once we have received your return, you should expect your refund to be processed in an average of 3-5 business days and an email notification will be sent to you once it has been done.
  • Do you ship outside of the United States?
    We offer shipping to several international destinations. For a complete list of countries and more information on our international shipping policy click here for more details.
  • Do you ship to Military APO & FPO or PO BOX addresses?
    We are currently not offering shipping to Military APO, FPO, or PO Box addresses.
  • How much does shipping cost?
    Shipping is free on orders $75 or more that are shipped within the continental U.S. For orders less than $75 there is a flat rate charge of $7.95. You can upgrade your order to 2 day shipping for $12 for the first item and $6 for each additional item.
  • How long will it take me to receive my order?
    Shipping times may vary depending on your location, but your items will take an average of 3-5 business days to be delivered once they have been processed and shipped.
  • Can I add another item to my order once it has been submitted?
    Once you have placed your order we will not be able to make any changes.
  • What form of payment do you accept?
    We accept VISA, MASTERCARD, DISCOVER and AMERICAN EXPRESS, as well as PayPal.
  • How do I check the status of my order?
    For order details, simply go to the My Account link and log in to your SHOEBACCA account. You will be able to check on the status of your order and find any tracking numbers.
  • How do I unsubscribe from any of your mailing lists?
    Log into your account at and select the My Account link, then select ‘Newsletter Subscription’ under ‘Account Settings.’ Then, uncheck the box next to the text “Sign me up to receive special offers and discounts from SHOEBACCA” and click “Submit.” You will receive an email informing you of your subscription status.
  • Will I have to pay a sales tax with my order?
    Our company is based out of Irving Texas, so you will only be required to pay the sales tax if your order is being shipped to Texas
  • How do I change or cancel my order?
    Please contact customer service immediately if you need to change or cancel your order. Please be advised that some orders may ship same day and we may not always be able to cancel. In this instance, you can return the item at no cost to you and we can refund your purchase within 2-5 business days of receiving the returned item. Once you place an order, you cannot add items to the order but you can place a new order.
  • Is it safe to use my credit card on your site?
    Yes! SHOEBACCA understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.
  • How do I know if the item is in stock?
    Everything is in stock! If you are able to place an item in your shopping cart, that will indicate to you that the item is in-stock and available for purchase.